Shipping policy
Last Updated: September 7, 2026
WHERE WE SHIP
We ship to addresses within the United States, excluding Alaska and Hawaii.
We do not currently ship internationally, to APO/FPO/DPO addresses, or to freight forwarders. Orders placed to these addresses will be cancelled and refunded.
PROCESSING TIME
Orders are typically processed within 2–5 business days before they are handed to the carrier. Orders containing a large quantity of items may take 5–10 business days to process. Orders placed on weekends or holidays begin processing the next business day.
During promotions, product launches, or periods of high volume, processing may take longer. We will notify you if your order will be delayed.
Once an order has entered processing, we are generally unable to change or cancel it. See "Order Changes and Cancellations" below.
TRANSIT TIME AND COST
Once your order ships, standard transit is typically 3–7 business days, depending on your location.
Shipping costs are calculated at checkout based on your address and the contents of your order. Rates are shown before you pay.
All delivery times, including processing and transit estimates, are estimates only and are not guaranteed.
TRACKING
You will receive a shipping confirmation email with a tracking number once your order leaves our fulfillment center. Tracking information may take up to 24 hours to become active with the carrier.
ADDRESS ACCURACY
You are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before completing your order, as we are generally unable to correct it once an order has entered processing.
If you notice an error in your address, email support@getdosies.com immediately. We can only make changes if your order has not yet entered processing.
We are not responsible for orders delivered to an incorrect address supplied at checkout, or for packages that cannot be corrected because the error was reported after processing began. If a package is returned to us as undeliverable, we will contact you to arrange reshipment at your expense, or issue a refund less original shipping and processing costs.
LOST, STOLEN, OR DAMAGED PACKAGES
Once a package is handed to the carrier, title and risk of loss pass to you. That said, we want you to receive what you paid for:
Tracking shows delivered but you didn't receive it: contact us within 14 days of the delivery date and we will work with the carrier to investigate.
Package arrives damaged: contact us within 7 days of delivery with photos of the item and packaging. See our Return and Refund Policy.
Package lost in transit: contact us and we will open a trace with the carrier. If the carrier confirms the package as lost, we will send a replacement or issue a refund, at your choice.
Package lost or misprinted during processing, before it reaches the carrier: contact us and we will send a replacement at no additional cost.
STORAGE
Our products ship in standard packaging without temperature control. Please retrieve packages promptly after delivery and store products as directed on the label — at room temperature, away from direct light, heat, and moisture.
ORDER CHANGES AND CANCELLATIONS
Orders are sent to production shortly after they are placed. Once an order has entered processing, we are generally unable to edit or cancel it, including changes to the shipping address or the items ordered.
If you need to change or cancel an order, email support@getdosies.com immediately. We will do what we can, but we cannot guarantee a change or cancellation will be possible once processing has begun.
FULFILLMENT
Our products are manufactured and fulfilled by a third-party partner on our behalf, and ship from that partner's U.S. fulfillment facilities. Dosies remains the seller of record and your contract of sale is with Dosies alone. Direct all shipping, tracking, and order questions to support@getdosies.com — our fulfillment partner cannot accept requests directly from customers.
SUBSCRIPTIONS
Subscription orders ship on your selected recurring schedule and are subject to the same processing and transit times described above. You will receive a reminder email before each shipment with the option to skip, reschedule, or cancel. Manage your schedule anytime in your account.
CONTACT