Refund policy

Return & Refund Policy

We want you to feel good about your Dosies purchase. Because our products are ingestible and packaged for safety and freshness, our return policy works a little differently than a typical retailer's. Here's how it works.

30-Day Return Window

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

  • Unopened and unused, in its original, sealed packaging
  • Accompanied by your receipt or proof of purchase

Because Dosies products are consumed orally, we're unable to accept returns on any product that has been opened, for health, safety, and quality reasons.

Approved returns are issued as store credit only, redeemable on any future Dosies purchase. We're unable to offer cash refunds for eligible, non-defective returns.

Return shipping is the responsibility of the customer. You are responsible for the cost and arrangement of shipping the item back to us, and we recommend using a trackable shipping method, as we cannot issue store credit for items lost in transit back to us.

To start a return, email us at support@getdosies.com with your order number. Please don't send your item back before reaching out. Items returned without an approved request will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item arrived damaged, defective, or you received the wrong product, contact us within 7 days at support@getdosies.com with your order number and a photo of the issue, and we'll make it right. Damaged, defective, and incorrect items are eligible for a full refund to your original payment method or a replacement — your choice, and at no cost to you.

Non-Returnable Items

We're unable to accept returns on:

  • Any opened or used product
  • Sale items, bundles, or promotional items
  • Gift cards
  • Products purchased from a third-party retailer (please return to the original place of purchase)

Refunds

For damaged, defective, or incorrect items, once we receive your report and any requested documentation, we'll notify you whether it's approved. Approved refunds to your original payment method are issued within 10 business days. Bank and credit card processing times may add a few additional days on their end.

For eligible non-defective returns, store credit is issued to your account within 10 business days of us receiving and inspecting your returned item.